Sara-Jones

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  • Self-Service Refund Feature

      Self-service Refund Feature All guests that we announce have committed to attending the show. As is standard practice at comic conventions and fan events around the country, they have the right t...

  • Are Vouchers from a previous event still valid?

      Click HERE to contact the Oracle HelpDesk Please use the "Submit a Request" button with your questions if you are having trouble using your 2024 Photo Op vouchers.  If your Photo Op voucher is f...

  • Can I combine multiple vouchers towards Photo Ops?

      Vouchers cannot be combined; one is good for one Photo Op Session. Vouchers are limited and cannot be used to upgrade towards Single Purchase Links, Lotteries, Prizes, purchases, and special pro...

  • How do I use my BONUS Photo Op Voucher?

      Your Photo Op Voucher is a digital coupon and needs to be Upgraded/Swapped towards a Photo Op with a specific celebrity to be redeemed. All vouchers need to be redeemed online before the event...

  • If I can't use my Photo Op, can I get a Refund?

      As our Ticketing policy states, we do not offer refunds for Photo Ops.  If you are not able to use the Photo Op you purchased, you can - 1. Transfer it to someone else 2. Upgrade or Swap it towar...

  • How does the VIP line work for Photo Ops?

      Each photo op session (unless VIP only) will have both VIP line(s) and GA line(s). These lines will be shown on the monitors near the queue entrance. VIP line(s) will enter the booth first, and ...

  • How do I SWAP or Change my Photo Op to Another Day or Celebrity?

      If you purchase a Photo Op with a specific Celebrity Guest and later change your mind, you can transfer the credit towards a Photo Op with a Celebrity Guest of equal or greater value. We do not a...

  • Quick Tips for a smooth Photo Op process!

      Quick Tips for making your photo op process as smooth as it can be. You are allowed up to 4 attendees in a photo op per Photo Op ticket purchased. No exceptions. If you wish to have more than 4 ...

  • How many people are allowed in ONE paid Photo Op?

      You are allowed up to 4  attendees per Photo Op Session. No exceptions. If you wish to have more than 4 people in your session, you must purchase an additional Photo Op prior to your session (up ...

  • How much are Photo Ops?

        The prices for Photo Ops vary for each celebrity guest. Usually, they range from $40 – $200 each. Group Photo Ops of multiple celebrity guests from the same fandom may range up to $125 – $250 d...